Refund policy

Returns Policy (Defective, Sealed Items Only)

Scope

  • We only accept returns for creatine gummies that are defective or damaged in transit.

  • Items must be unopened, in their original packaging, with the factory seal fully intact.

Eligibility

  • Notify us of any defect within 30 days of delivery.

  • Provide your order number, photos of the defect, photos showing the intact seal, and the batch/lot number and best-before date from the packaging.

  • For health and safety, we cannot accept returns of opened products. If a defect is discovered after opening, contact us and we will provide a remedy in line with applicable consumer law.

How to Start a Return

  • Email support@hkbtenterprises.com with:

    • Order number and delivery date

    • Description of the defect and when it was noticed

    • Photos of the item, packaging, and intact seal

    • Batch/lot number and best-before date

  • If approved, we will issue a Return Merchandise Authorization (RMA) and return instructions. Unauthorised returns may be refused.

Inspection and Approval

  • Returned items are inspected upon receipt. Items must arrive unopened with the original seal intact.

  • If the defect is confirmed, we will approve a refund or a replacement, per your preference and stock availability.

Refunds

  • Approved refunds are issued to the original payment method.

  • Allow 3–10 business days after approval for funds to appear, depending on your bank or card issuer.

Replacements

  • Like-for-like replacements are available for approved defective items, subject to stock.

Shipping Costs

  • We cover return shipping for verified defective items.

  • If a return is not approved after inspection (e.g., seal broken or no defect found), we can return the item to you at your cost or dispose of it.

Non-Returnable Items

  • Opened or used products

  • Products with broken, removed, or tampered seals

  • Items without original packaging or missing labels

  • Free gifts, promotional items, or samples

Damage in Transit

  • Report courier damage within 48 hours of delivery with photos of the outer packaging and product. Keep all packaging until your claim is resolved.

Compliance

  • This policy is designed for food supplement safety and to comply with UK consumer law, including the Consumer Rights Act 2015.

  • Your statutory rights are not affected.

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